Terms of service
Last Updated: July 2026
Welcome to Prime Finds. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. General Conditions
By using our website, you agree that:
- You will use our website only for lawful purposes.
- The information you provide is accurate and complete.
- You will not misuse our website or attempt to interfere with its operation.
- You will not attempt unauthorised access to our systems or introduce malicious software.
- You will not copy, reproduce, or commercially exploit our website content without permission.
We reserve the right to refuse or cancel an order where there are reasonable concerns regarding fraud, misuse, or violation of these Terms.
2. Products & Services
We make reasonable efforts to ensure that product descriptions, images, availability, and other information on our website are accurate.
However, colours and appearance may vary depending on your device or screen settings.
Product availability is subject to stock levels. We reserve the right to update product information, pricing, promotions, or product availability when necessary.
3. Pricing
All prices displayed on our website are in Australian Dollars (AUD).
Prices may change without prior notice. Any applicable shipping charges will be shown at checkout before payment is completed.
4. Orders
When placing an order, you agree to provide accurate billing and shipping information.
After successfully placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted.
We reserve the right to cancel or refuse an order where there is a pricing error, stock issue, suspected fraud, or unauthorised activity.
5. Order Processing & Shipping
Orders are generally processed within 1–3 business days.
Our order cut-off time is 5:00 PM (AWST), Monday to Friday. Orders placed after the cut-off time will generally be processed on the next business day.
We currently ship within Australia.
For complete information about shipping costs, processing times, delivery, and tracking, please refer to our Shipping Policy.
6. Payments
We accept payment methods available at checkout through our secure payment providers.
Payment must be successfully completed before an order can be processed.
7. Returns & Refunds
Eligible change-of-mind returns may be requested within 14 days from the date of delivery, subject to the conditions outlined in our Return & Refund Policy.
Approved refunds are generally processed to the original payment method within up to 7 business days.
Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.
8. Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL).
Where a product has a failure covered by the ACL, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances and applicable law.
9. Intellectual Property
All content on our website, including logos, product images, photographs, text, graphics, icons, videos, and website design, is owned by or licensed to Prime Finds. unless otherwise stated.
You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.
10. Accuracy of Information
We make reasonable efforts to keep our website information accurate and up to date. However, errors or omissions may occasionally occur.
We reserve the right to correct errors or update information when necessary.
11. Limitation of Liability
To the extent permitted by law, we are not responsible for losses resulting from circumstances outside our reasonable control, including courier delays, severe weather, public holidays, transportation disruptions, or other unforeseen events.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law.
12. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, products, or services provided by third-party websites.
14. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be published on this page with the revised Last Updated date.
15. Governing Law
These Terms are governed by the applicable laws of Australia and the State of Western Australia, subject to any rights and protections available to consumers under applicable law.
16. Contact Information
Store Name: Prime Finds.
Email: support@shopprimefinds.store
Phone: +61 0401086972
Business Address:
100 Bolderwood Dr
South Lake WA 6164
Australia
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AWST)
Saturday: 9:00 AM – 1:00 PM (AWST)
Sunday: Closed
Customer Support Response Time:
Within 1–2 business days.