Privacy policy

Last Updated: July 2026

Prime Finds. ("we", "our", or "us") operates this website and online store to provide customers with a secure and convenient shopping experience. Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or communicate with us.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment information processed securely through our payment providers
  • Customer support communications
  • IP address
  • Browser and device information
  • Cookies and website usage data

How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and similar technologies.
  • Through Shopify and other service providers.
  • From payment providers, delivery services, and other partners when necessary to fulfil your order.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Arrange shipping and delivery.
  • Process returns and refunds.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our website, products, and services.
  • Detect fraud and protect website security.
  • Comply with legal and regulatory requirements.

Marketing Communications

Where permitted and with your consent where required, we may send promotional emails about products, offers, and updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

Payment Security

Payments are processed securely through trusted payment providers.

We do not directly store your complete payment card details. Payment providers may process your payment information according to their own privacy policies and security practices.

Sharing Your Information

We may share necessary personal information with trusted third parties, including:

  • Shopify
  • Payment processors
  • Shipping and courier providers
  • IT and website service providers
  • Legal or government authorities where required by law

We only provide information reasonably necessary for these parties to perform their services.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and improve performance.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide services.
  • Provide customer support.
  • Process returns and refunds.
  • Meet legal, accounting, and tax requirements.
  • Resolve disputes.
  • Prevent fraud and enforce our policies.

Your Privacy Rights

Depending on applicable law, you may have rights to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally permitted.
  • Request a copy of your personal information.
  • Withdraw consent to marketing communications.
  • Object to certain types of processing.

To exercise your privacy rights, please contact us using the details below.

International Data Transfers

As our store is powered by Shopify and uses third-party service providers, your personal information may be processed or stored outside Australia.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be published on this page with a revised Last Updated date.

Contact Us

Store Name: Prime Finds.
 Email: support@shopprimefinds.store
 Phone: +61 0401086972

Business Address:
 100 Bolderwood Dr
 South Lake WA 6164
 Australia

Business Hours:
 Monday – Friday: 9:00 AM – 5:00 PM (AWST)
 Saturday: 9:00 AM – 1:00 PM (AWST)
 Sunday: Closed

Customer Support Response Time:
 Within 1–2 business days.