Shipping policy

Last Updated: July 2026

Thank you for choosing Prime Finds. We are committed to providing a smooth, reliable, and transparent delivery experience. Please review the following Shipping Policy before placing your order.

Shipping Locations

We currently ship orders within Australia.

At this time, we do not offer international shipping.

Shipping Costs

We offer the following shipping options:

  • Standard Shipping: $5.99 AUD
  • Free Standard Shipping: Available on orders of $100 AUD or more

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Order Processing And Delivery Time

Orders are generally processed within 1–3 business days.

Delivery time 3-5 business days 

Our business hours are:

  • Monday – Friday: 9:00 AM – 5:00 PM (AWST)
  • Saturday: 9:00 AM – 1:00 PM (AWST)
  • Sunday: Closed

Orders placed on weekends or public holidays will generally be processed on the next available business day.

Order Cut-Off Time

Our order cut-off time is 5:00 PM AWST, Monday to Friday.

Orders placed before the cut-off time will generally begin processing on the same business day. Orders placed after the cut-off time will be processed on the next business day.

Delivery Time

Once your order has been dispatched, delivery time may vary depending on your location and the delivery service used.

Estimated delivery times, where available, will be shown at checkout. Delivery estimates are not guaranteed, as delays may occur due to circumstances outside our reasonable control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after dispatch.

If Your Order Has Not Arrived

If your order has not arrived within the expected delivery timeframe, please contact us at:

support@shopprimefinds.store

We will review the shipment status and assist you with the next steps.

Lost Packages

If you believe your parcel has been lost in transit, please contact us as soon as possible.

We may contact the relevant delivery provider to investigate the shipment. Investigation times can vary depending on the carrier.

If the parcel is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with our Return & Refund Policy and applicable Australian law.

Undelivered or Returned Packages

A parcel may be returned to us due to:

  • An incorrect or incomplete delivery address
  • Failure to collect the parcel
  • Refusal of delivery
  • Other circumstances caused by the recipient

If re-delivery is requested, additional shipping charges may apply.

Please ensure that your delivery information is accurate and complete before placing your order.

Delivery Delays

Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Courier or postal service disruptions
  • Public holidays
  • Transportation disruptions
  • High seasonal demand
  • Other unforeseen circumstances

Where possible, we will provide updates regarding significant delivery delays.

Changes to Delivery Address

If you need to change your shipping address after placing an order, please contact us as soon as possible at:

support@shopprimefinds.store

We will make reasonable efforts to accommodate your request. However, an address change may not be possible once your order has been processed or dispatched.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply for re-delivery.

Order Changes or Cancellation

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, changes or cancellations may not be possible once order processing or dispatch has begun.

Your rights under the Australian Consumer Law are not affected.

Contact Information

Store Name: Prime Finds.
 Email: support@shopprimefinds.store
 Phone: +61 0401086972

Business Address:
 100 Bolderwood Dr
 South Lake WA 6164
 Australia

Business Hours:
 Monday – Friday: 9:00 AM – 5:00 PM (AWST)
 Saturday: 9:00 AM – 1:00 PM (AWST)
 Sunday: Closed

Order Cut-Off Time:
 Monday – Friday: 5:00 PM (AWST)

Customer Support Response Time:
 Within 1–2 business days.