FAQ – Frequently Asked Questions

1. Where is Prime Finds Co. located?

Prime Finds Co. is based in South Lake, Western Australia.

Address: 100 Bolderwood Dr, South Lake WA 6164, Australia.

2. Where do you ship?

We currently ship within Australia.

3. How much is shipping?

Standard shipping is $5.99 AUD.

Orders of $100 AUD or more qualify for free standard shipping.

4. How long does order processing take?

Orders are generally processed within 1–3 business days.

5. What is your order cut-off time?

Our order cut-off time is 5:00 PM AWST, Monday to Friday. Orders placed after this time are generally processed on the next business day.

6. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

7. What if my order does not arrive?

Please contact us at support@shopprimefinds.store. We will investigate the shipment with the relevant delivery provider.

8. Can I return my order?

Yes. Eligible change-of-mind returns can be requested within 14 days of receiving your order. Please review our Return & Refund Policy for the full requirements.

9. Who pays for return shipping?

For eligible change-of-mind returns, the customer is responsible for return shipping costs. Faulty, damaged, defective, or incorrect items are handled in accordance with Australian Consumer Law.

10. How long does a refund take?

Approved refunds are processed to the original payment method within up to 7 business days. Your bank or payment provider may require additional processing time.

11. What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay
  • Shop Pay
  • Google Pay

12. Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order. Cancellation may not be possible once your order has been processed or dispatched.

13. How can I contact customer support?

You can contact us by:

Email: support@shopprimefinds.store
 Phone: +61 0401086972

Business Hours:
 Monday – Friday: 9:00 AM – 5:00 PM (AWST)
 Saturday: 9:00 AM – 1:00 PM (AWST)
 Sunday: Closed

Customer Support Response Time: Within 1–2 business days.