Refund policy

Thank you for shopping with Prime Finds. We want you to have a positive shopping experience. Please read our return and refund policy below.

Return Window

We offer a 14-day return policy for eligible change-of-mind returns. You have 14 days from the date you receive your order to request a return.

Items must be:

  • Unused and in original condition.
  • In original packaging with tags, where applicable.
  • Accompanied by proof of purchase or order confirmation.

Your rights under the Australian Consumer Law (ACL) are not affected.

How to Request a Return

To request a return, contact us at:

Email: support@shopprimefinds.store

Please provide your order number, item details, and reason for the return. Do not send items back until your return has been approved.

Return Address

Prime Finds.
 100 Bolderwood Dr
 South Lake WA 6164
 Australia

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If an item is faulty, damaged, defective, or incorrect, we will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Restocking Fee: None.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, faulty, or incorrect. Where required by Australian Consumer Law, we may provide a repair, replacement, or refund.

Non-Returnable Items

Change-of-mind returns may not be accepted for items that are:

  • Used or worn.
  • Damaged after delivery due to customer handling.
  • Missing original packaging or applicable tags.
  • Personalised or made specifically to your requirements, where applicable.

These exclusions do not affect your rights under Australian Consumer Law.

Exchanges

If you require a different product, please contact us first. Where an exchange is unavailable, we may recommend returning the eligible item and placing a new order.

Lost Packages

If your order does not arrive, contact us at support@shopprimefinds.store. We will investigate the shipment with the relevant delivery provider and provide an appropriate resolution where applicable.

Refunds

Once your return has been received and inspected, we will notify you whether your refund is approved.

Approved refunds will be issued to your original payment method within up to 7 business days. Your bank or payment provider may require additional time to display the refund.

Order Cancellations

Please contact us as soon as possible if you wish to cancel your order. Cancellation requests may not be possible once your order has been processed or dispatched.

Your rights under Australian Consumer Law are not affected.

Contact Information

  • Store Name: Prime Finds.
     Email: support@shopprimefinds.store
     Phone: +61 0401086972
  • Business Address:
     100 Bolderwood Dr
     South Lake WA 6164
     Australia
  • Business Hours:
     Monday – Friday: 9:00 AM – 5:00 PM (AWST)
     Saturday: 9:00 AM – 1:00 PM (AWST)
     Sunday: Closed
  • Customer Support: Within 1–2 business days.
  • Last Updated: July 2026